The people working in social care understand its challenges better than anyone. That’s why we believe the best technology for the sector shouldn’t be built in isolation.
At Log my Care, working side by side means staying close to the people using our platform every day, understanding how they work and giving them a voice in shaping what comes next.
Our Customer Advisory Board is one of the ways we make that happen.
Our Customer Advisory Board brings together a select group of customers to work closely with our team and help shape the future of Log my Care’s platform.
It’s designed to be a true strategic partnership forum. Members have early visibility into our direction, a direct voice in influencing our product and services, and opportunities to collaborate with us and their peers across the sector.
Together, we talk about the challenges providers are facing, what’s changing across social care and where technology could make the biggest difference. We share early ideas and product thinking, and ask customers to challenge us and tell us what we might be missing.
For us, listening is only the starting point. What matters is what we do with that insight.
Our partnership continues between Customer Advisory Board sessions, with members sharing feeback, responding to product developments and staying connected with our team throughout the year.
When customers identify something that could make a difference, we capture and track that feedback and bring it into our product thinking. And when their input leads to change, we share that back so they can see the difference their voice has made. It means our customers have a real say in what we build.
Our Customer Advisory Board is just one part of how we work side by side with our customers.
We spend time on their ground, seeing first-hand how their services work. We stay close as teams adopt Log my Care and build confidence using it. We give customers a voice in shaping our product. We volunteer our time alongside customer teams too, giving back to the services we work with. Everything we do together is anchored in the same outcome: better care.
Because partnership shouldn’t stop once the contract is signed.
The closer we stay to the people delivering care, the better we can understand what they need, and the better Log my Care can become.
That’s what building side by side means to us: building with social care, not just for it.