Proactive Development supports 56 adults with learning disabilities and complex needs across supported living and residential services, with a team of 240 staff. Delivering highly personalised, 1:1 and 2:1 care, their approach depends on consistency, visibility, and a deep understanding of each individual they support.
As the organisation has grown, so too has the challenge of maintaining that level of oversight across multiple services. For Proactive Development, Log my Care has become a core part of how they meet that challenge, helping them move from reactive care delivery to a more proactive approach that is led by data and insight.
For a leadership team responsible for multiple sites, visibility is essential for the smooth running of daily care operations.
Before Log my Care, understanding what was happening across services relied on a mix of systems, phone calls, and paper records. Information was often delayed, and gaining a full picture took time.
Now, everything is live, centralised, and accessible from anywhere.
“One of my favourite things about Log my Care is the real-time oversight across all of our services. Wherever we are, we can instantly see what’s happening and stay connected.” - Amy Curtis, Managing Director at Proactive Development
This has fundamentally changed how the team operates. Oversight is no longer something that happens after the fact. Instead, it is continuous and available to the team no matter their location.
Leaders can check in on services throughout the day, sense when something doesn’t feel quite right, and act quickly. It keeps them connected to what’s happening on the ground, even when they can’t physically be there.
One of the biggest shifts has been in how incidents are managed.
Instead of reviewing incidents retrospectively, the team can now see them as they happen, alongside the wider context around that individual.
“We’re alerted to incidents in real time and can immediately check our response — replacing what used to be scattered across folders on dusty shelves.” - Amy Curtis, Managing Director at Proactive Development
This has made it much easier to spot patterns and step in earlier.
For example, by looking at behaviour alongside seizure data, the team can begin to anticipate when an individual may be approaching an episode. Staff can prepare, adjust support, and reduce risk.
It’s a clear move away from reacting to events, towards preventing them.
For Proactive Development, one of the most powerful uses of Log my Care has been in supporting better, more informed decisions around care.
In one case they were able to make meaningful and proactive changes to medication for an individual in their support. This individual had come from a previous service where they had experienced poor treatment and believed they had been pushed down the stairs. As a result, they began going up and down the stairs on their bottom. This behaviour was assumed to be caused by tremors, and they were prescribed medication to manage it.
After moving to Proactive Development and building trust with the team, the individual began walking up and down the stairs independently. The team felt the medication was no longer necessary but needed agreement from the family before making any changes.
When the family visited, the individual reverted to their previous behaviour, making it difficult to demonstrate the progress that had been made.
Using Log my Care, the team were able to share photos and videos through the family portal, clearly evidencing that the individual was walking up and down the stairs day to day. This gave the family the confidence to agree to a review of the medication, which was subsequently stopped.
Since then, the individual’s quality of life has continued to improve, and they have gone on to come off a further four unnecessary medications.
This is a clear example of how better visibility and shared evidence can support more collaborative decision-making — and ultimately lead to better outcomes for the people being supported.
At Proactive Development, Log my Care is fully embedded into day-to-day practice.
We refer to Log my Care as the team’s Bible. When everything’s up to date in there, it gives you confidence that the job’s being done properly.
- Stacey Cole, Deputy Director at Proactive Development
Staff record care as it happens, rather than trying to remember and write it up later. That means records are more accurate, more detailed, and more reflective of real life.
It also opens things up for staff who may have found traditional documentation difficult. Logging becomes part of the flow of care, not something separate from it.
It’s easy for people to pick up and adoption has been smooth with the team. Everyone has a phone, so logging care becomes a quick tap as you go.
- Stacey Cole, Deputy Director at Proactive Development
For Proactive Development, reducing admin hasn’t only made their operations more efficient, but has changed how they deliver care – with more quality time being spent with supported individuals, instead of on admin.
Our team can stay present for longer and spend more quality time with the people they support. Rather than stepping away to write reports, they can record care as they go with just a few taps of a button.
- Stacey Cole, Deputy Director at Proactive Development
This has led to greater outcomes for the people in their care. More goals are being achieved, and more time is being spent on activities that they enjoy.
Documentation becomes something that supports care, rather than pulling people away from it.
For Proactive Development, Log my Care has become an integral part of how they continue to embed proactive approaches into their day-to-day care operations.
Log my Care has enabled them to identify risks earlier, make decisions based on real evidence, and ultimately — to support individuals to live more enriched lives.
This shift doesn’t come from technology alone. It comes from how technology is used day to day, by teams who are empowered by the tools they have available to them and are committed to delivering better care.
And ultimately, that’s what proactive care looks like in practice.