Treherne Care Group provides lifelong support for adults with complex mental health needs across residential and supported living-style settings. Supporting over 50 people with a team of 129 staff members, their model of care is highly personalised, with individuals living across cottages, apartments and campus-style environments designed to feel like home in the heart of the natural, mountainous beauty of Snowdonia.
For Treherne, quality care has always meant more than meeting essential needs. It means creating the conditions for people to live with dignity, familiarity and as much independence as possible. But as care requirements became more complex and paperwork grew, the organisation found itself facing a challenge familiar to many providers: too much staff time was being pulled away from direct support and into administration.
Before Log my Care, Treherne relied on paper-based processes and manual coordination to manage records across its services. This created a growing administrative burden at the point of care, particularly across one campus where people live in cottages and apartments spread across a 66-acre estate.
As paperwork requirements increased over time, so did the need for staff to coordinate, gather and manage records by hand. On the pilot site alone, eight team leaders were required to undertake administration-heavy shifts, collecting paper charts, coordinating handwritten diaries, and managing information across a 24-hour rota supporting around 47 care staff.
This created several challenges.
First, oversight across sites was difficult. Senior staff could not easily see what was happening across services in real time without travelling between locations, making phone calls, or waiting for records to be collated. In a rural setting with historically poor connectivity, this made timely operational oversight even harder.
Second, systems were disconnected. Important information sat across ring binders, handwritten notes, charts and local coordination processes. Pulling together a clear picture of care delivery took time, and responding quickly to changes or incidents was more difficult than it needed to be.
Third, teams were becoming completely saturated by admin. Staff who could have been supporting people directly were spending large parts of shifts managing paperwork instead. In practice, this meant valuable time was being lost to manual processes rather than being spent on the things that make care feel personal and meaningful.
Once Treherne had invested in improving connectivity across the estate, the organisation was able to move ahead with adopting a digital system, and after exploring what was available, they had a demo of Log my Care and knew they had found a solution fit for their needs.
The impact was immediate. Rather than relying on paper records, handwritten diaries and manual coordination, staff could now record care digitally at the point of support. Managers and senior teams gained live visibility across services without needing to physically move between sites or interrupt care delivery to gather updates.
For Treherne, this linked operational change much more closely to strategic oversight. Managers could see what was happening across different settings in real time, access information more quickly, and respond with greater speed when support or intervention was needed.
Just as importantly, the platform removed the need for administration-only shifts on the pilot site. The eight team leaders who had previously been tied up in manual record gathering and coordination were no longer needed in those roles and could instead be redeployed into more direct support and oversight capacity across the service.
The app has also helped strengthen continuity of care for staff working across multiple sites. Because carers can quickly access holistic information about an individual, including their routines, preferences and day-to-day needs, staff are better able to provide consistent, person-led support even when they are not regularly based with the same person.
This has made a meaningful difference in a service where small personal details matter. Whether someone prefers a bath or a shower, has specific dietary preferences, or likes to spend their evenings in a particular way, having that information readily available helps teams deliver more thoughtful, joined-up care.
The system has also improved responsiveness around incidents and safeguarding. While Treherne already had strong processes in place, digital alerts and faster access to information have made it easier for management to respond quickly and implement safeguarding measures more effectively, particularly outside typical working hours.
For Treherne, the impact of Log my Care has been felt most clearly in how staff time is now being used.
Log my Care has led to reduced burden of admin during shifts – and the impact has been profound: They have saved 25+ hours per day across services (equivalent to 9,000+ hours saved per year). This means they have been able to redirect 4-5 full time staff hours to care delivery.
One of the biggest shifts for us has been removing admin-only roles. Those team members are now back where they add the most value — supporting people directly.
– Edwina Hett, Business Development Manager, Treherne Care Group
Treherne has been able to refocus teams on direct, meaningful support. Staff have more time to spend alongside the people they support rather than stepping away to manage administrative tasks.
That extra time creates space for the moments that matter. It might mean cooking a special supper together, playing a board game in the evening, or supporting someone on a long-planned shopping trip for something important to them.
The shift has also enabled Treherne to think differently about service enrichment. Time and resource that had previously been tied up in administrative coordination can now be redirected into wider quality-of-life initiatives, including plans for an on-site allotment scheme and ambitions to invest further in therapeutic facilities on campus.
Importantly, this change has not been experienced as a threat to the workforce. Instead of reducing headcount, Treherne has used digital recording to redeploy people into more valuable, more person-centred roles. In a challenging recruitment environment, that has helped strengthen continuity of care, reduce reliance on bank or agency staffing, and build a more unified team culture.
The rollout has also been well received by staff. An internal pilot survey found that around 80% of staff were positive about the move to digital recording, with hesitation largely linked to change itself rather than opposition to the system. For those that have been wearier of change, they have focused on training sessions to familiarise the new system. In practice, Treherne found adoption smoother than expected, including among older members of staff.
Ultimately, for Treherne, digital recording has not just improved reporting or oversight. It has changed the balance of the working day. Less time is lost to admin, more information is available when and where it is needed, and more staff time can be invested in the everyday experiences that make support feel human.
That is where the real value has been felt: not only in stronger oversight and more connected systems, but in giving teams more capacity to do what they came into care to do in the first place.