We're delighted to share the findings from our survey on the impact of digital systems on care teams. In collaboration with Grey Matter Learning and FaultFixers, we took a deep dive into the evolving landscape of digital adoption and its effects on the care industry. With over 4,000 responses from carers, managers, owners and CEOs, the survey shed light on the transformative power of technology in care provision.

The results are in

The results are in, and they are nothing short of impressive! Care providers are embracing digital solutions, and care teams are eagerly jumping on board:

• We discovered that care compliance software (46%) and care planning software (46%) are leading the way as the most widely adopted digital tools in care services, closely followed by e-learning software (30%).  
• What's more, a whopping 85% of respondents rated their digital skills as moderate to high, indicating a positive outlook towards digitalisation within the workforce.  

The impact on care teams

But that's not all—let's talk about the incredible impact these digital tools are having on care teams:  

• Our survey revealed a resounding 78% of respondents rated their existing digital systems as moderately to highly supportive of remote work, empowering care teams with flexible working arrangements.  
• And when it comes to productivity, an impressive 85% of participants rated their productivity as 7 or higher on a scale of 10 after embracing digital tools.

Not only are care teams becoming more productive, but their wellbeing is also experiencing a significant boost:  

• Our survey found that 64% of respondents reported a positive impact on employee wellbeing resulting from the implementation of digital tools. The adoption of digital tools is viewed as a positive step towards improving employee recognition as well, with consistent responses across different care types.

The challenges to digital adoption

However, we must acknowledge the challenges that come with digital adoption. Disparities in device access and training time were observed among care providers, leading to variations in employee retention and digital readiness:

• While nearly 70% of respondents reported having access to mobile phones and desktops, care types differed in device provision.  
• Supported living services took the lead in mobile phone availability, while learning disability services faced challenges in device provision.  
• Additionally, a mere 7% of respondents reported spending 20 or more hours per month on training, highlighting the urgent need for care services to prioritise staff training to enhance skills, technology adoption and staff retention.

Care providers' plans for the future

Looking ahead, care providers are ready to invest further in digital tools to optimise care delivery:

• A majority of respondents (53%) disclosed plans to allocate 5-20% of their care service's budget to implement new software or digital processes in 2023.  
• Care compliance software topped the priority list for investment, with 43% of respondents expressing keen interest, closely followed by care planning software at 40%.

Embracing digital systems presents an incredible opportunity for care providers to address the recruitment crisis and empower their teams. By offering a desirable work-life balance and supporting person-centred care delivery, technology plays a pivotal role in creating a sustainable future for the care sector.

I'm thrilled that our research highlights the transformative impact digital systems have on care teams, reinforcing our mission to make technology accessible to everybody in social care.

We believe by embracing digital tools, care providers can enhance productivity, improve employee wellbeing and deliver person-centred care effectively. We remain committed to empowering care teams by providing a user-friendly and beautifully designed platform that streamlines operations and ultimately improves the lives of people receiving care.  

This report serves as a powerful testament to the positive changes technology can bring to the care sector and we're dedicated to continuing to drive digital adoption and innovation in the industry.                             
Sam Hussain | CEO & Founder at Log my Care

Download the full report

‍

‍