🟣 LMC - 2024

Frequently asked questions

Is the Starter Plan really free?

Yes, our Starter Plan is 100% free and always will be – no catch, no time limits or usage restraints. It includes everything you need to get your care service up and running.

We believe every service should have access to technology that makes caring easier. Check out our Founder’s blog post for more details.

What’s a 'site'?

A 'site' is a unique location, such as a care home, home care agency or supported living property.

Is there a limit of service users or staff I can have?

No. Add as many as you like – there's no limit! We’ve got care providers of all sizes using us from tiny to large.

How do annual subscriptions work?

With our annual subscriptions you get 2 months for free for paying the annual fee upfront.

What type of support do you offer?

The type of support you’ll receive will depend on your chosen plan.

With Starter, you can access our self-service support hub anytime you have any questions. With the Pro or Group plans, you’ll get additional support via live chat or phone - 24 hours a day, 7 days a week.

All Log my Care users can also access our blog and fully-comprehensive tools and guides.

Is VAT included?

All plans and add-ons are charged at their subscription rate plus standard UK VAT.

What payment methods do you accept?

We accept direct debits and major international credit cards, including Visa, Visa Electron, JCB, Mastercard and Maestro.

What if we have more than 50 active service users in one site?

Not a problem at all. Just sign-up and contact the team about receiving a custom quote.