Latest News from the CQC: Go Digital to Help Pass Your Inspection
The latest news out of the CQC encourages care providers to go digital – here’s how we can help with that.
In new guidance released this autumn, the CQC recommends care providers go digital. We know that digital systems can mean good outcomes for people who use services, for providers and for the broader health and care system,” said representatives of the CQC.
Nervous about going digital? We’re here to help
Some of you reading this may feel worried about learning a new system. Maybe you or your team don’t feel overly comfortable with the idea of going digital. Not to worry, our software is easy to use and you’ll be up and running in no time.
Our software helps you to better log and preserve care notes, minimise the risk of errors, and ensure that accurate and up to date information is available for all the relevant parties. Going digital can also help you provide real-time information on care delivery so that you’re aware of the change in your service users’ needs and can respond to them quickly.
And as we continue to deal with the effects of COVID-19, inspectors will likely conduct audits and inspections virtually rather than in-person. This means that having all your care notes and records digital will make it even easier to pass your inspection.
What do good care records look like?
The CQC outlines the following principles as good guidelines to for determining whether or not you’ve got good records:
"I have records that:
- Are person-centred. They describe what is important to me, including my needs, preferences and choices.
- Are accessible. I can see the information that is important to me, in a way that I choose, and I can understand.
- Are legible. Information about me is recorded clearly and can be easily read by the people who support me .
- Are accurate. Information about me is correct and does not contain errors.
- Are complete. There is no relevant or essential information about me that is missing.
- Are up to date. They contain the latest relevant and essential information about me.
- Are always available to the people who need to see them when they need them.
- Are secure. My privacy and confidentiality are protected. Only the people who should see my records can see them (records are kept in line with Data Protection legislation, including General Data Protection Regulation (GDPR) requirements).
- Help the service that supports me to have good quality assurance systems and processes. They help the provider to assess, monitor and minimise the risks to my health, safety and wellbeing. They help the service that supports me to keep improving."
Do your records look like this? If not, we can help with that! We built our system using feedback from care providers across the country, as well as organisations like the CQC.
New updates from the PRSB encourage digitising
A recent update from the PRSB in partnership with the CQC encourages providers to include the following 5 points in their records:
- ‘About me’ – the personal details that a person would like to be recorded about themselves
- Health and care information shared in care homes
- Information shared by local authorities
- Referrals for community assessments for care and support after a hospital stay
- The urgent information needed when a person is transferred to hospital from a care home.
Luckily for you, our software already has many these requirements built into it and can help you track and manage the rest.
How do I take the next step in going digital?
Going digital will save you time spent on admin so you can spend time on delivering the high levels of care to your service users. It’s never been easier, or cheaper, as the Log my Care basic plan is simple to use and free of charge.
What are you waiting for? Get started today by clicking here to sign up for our free plan. No pressure or monthly payments – you don’t even have to input credit card details. If you have any questions, our team is available to help via phone, email, and the chat feature at the bottom right-hand corner of your screen.