Website Privacy Policy

1. Background

1.1

At Log my Care, your privacy is important to us and we care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website logmycare.co.uk (“our site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law.

1.2

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of our Privacy Policy is deemed to occur upon your first use of our site. If you do not accept and agree with this Privacy Policy, you must stop using our site immediately.

1.3

In this Policy, the following terms shall have the following meanings:

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2. Information about us

2.1

Our site is owned and operated by us.

2.2

Our Data Protection Officer can be contacted by email at hello@logmycare.co.uk.

3. What does this Policy cover?

3.1

This Privacy Policy applies only to your use of our site. Our site may contain links to other websites. Please note that we have no control over how your data is collected, stored or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

4. Your rights

4.1

As a data subject, you have the following rights under the GDPR, which this Policy and our use of personal data have been designed to uphold:

• The right to be informed about our collection and use of personal data.
• The right of access to the personal data we hold about you (see Section 11).
• The right to rectification if any personal data we hold about you is inaccurate or incomplete (please contact us using the details in Section 14).
• The right to be forgotten – e.g., the right to ask us to delete any personal data we hold about you (we only hold your personal data for a limited time, as explained in Section 7 but if you would like us to delete it sooner, please contact us using the details in Section 14).
• The right to restrict (e.g., prevent) the processing of your personal data.
• The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation).
• The right to object to us using your personal data for particular purposes.
• Rights with respect to automated decision making and profiling.

4.2

If you have any cause for complaint about our use of your personal data, please contact us using the details provided in Section 14 and we will do our best to solve the problem for you. If we are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.

4.3

For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.

5. The information we collect

5.1

Depending upon your use of our site, we may collect some or all of the following personal and non-personal data (please also see Section 12 and our Cookie Policy on our use of cookies and similar technologies):

• Name
• Date of birth
• Gender
• Business/company name
• Job title
• Profession
• Contact information e.g., email addresses and telephone numbers
• Demographic information e.g., postcode, preferences and interests
• Financial information e.g., credit/debit card numbers
• IP address
• Web browser type and version
• Operating system
• A list of URLs starting with a referring site, your activity on our site and the site you exit to.

6. How your information is used

6.1

All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with our obligations and safeguard your rights under the GDPR at all times. For more details on security, see Section 7 below.

6.2

Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g., by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:

• Providing and managing your account
• Providing and managing your access to our site and our products
• Personalising and tailoring your experience on our site
• Supplying our products or services to you (please note that we require your personal data in order to enter into a contract with you)
• Personalising and tailoring our products or services for you
• Replying to messages from you
• Supplying you with emails that you have opted into (you can unsubscribe using the links provided in our emails)
• Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience.

6.3

With your permission and/or where permitted by law, we may also use your data for marketing purposes, which may include contacting you by email, telephone, text message or post with information, news and offers on our products or services.

6.3.1

We will not send you any unsolicited marketing or spam and will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

6.3.2

Google AdWords uses your data for the personalisation of ads in line with their Privacy & Terms Policy.

6.4

Third parties (including Google Analytics, Google AdWords, Intercom, YouTube) whose content appears on our site may use third-party cookies, as detailed below in Section 12. Please refer to Section 12 for more information on controlling cookies. Please note that we do not control the activities of such third parties, nor the data they collect and use, so advise you to check the privacy policies of any such third parties.

6.5

You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.

6.6

We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for up to 6 months since your last visit to our site.

7. Security, data retention and storage

7.1

We only keep your personal data for as long as we need to in order to use it as described above in Section 6, and/or for as long as we have your permission to keep it.

7.2

Some or all of your data may be stored outside of the European Economic Area (“the EEA” - The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR.

7.3

Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our site.

7.4

We take steps to secure and protect your data including implementing SSL (Secure Sockets Layer) across all pages of our website to establish an encrypted link between the web servers and your browser.

8. Sharing your information

8.1

Except as described below, we will not share your information with any third parties.

8.2

In certain circumstances, we may be legally required to share certain data held by us, which may include your personal data, for example, where we are involved in legal proceedings, where we are complying with legal obligations, a court order, or a governmental authority.

8.3

We may sometimes contract with third parties to supply Products and services to you on our behalf. These may include payment processing, delivery of goods, search engine facilities, advertising and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely and in accordance with your rights, our obligations and the obligations of the third party under the law.

8.4

We may compile statistics about the use of our site including data on traffic, usage patterns, user numbers, sales and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners and advertisers. Data will only be shared and used within the bounds of the law.

8.5

We may sometimes use third-party data processors that are located outside of the EEA. Where we transfer any personal data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR.

8.6

We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business. Any personal data that you have provided will, where it is relevant to any part of our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by us.

8.6.1

In the event that any of your data is to be transferred in such a manner, you will be contacted in advance and informed of the changes. When contacted you will be given the choice to have your data deleted or withheld from the new owner or controller.

9. How you can control your data

9.1

In addition to your rights under the GDPR, set out in Section 4, when you submit personal data via our site, you may be given options to restrict our use of your data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails and at the point of providing your details and by managing your account).

9.2

You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

10. Your right to withhold information

10.1

You may access our site without providing any personal data at all.

10.2

You may restrict our use of cookies. For more information, see Section 12 and our Cookie Policy.

11. How to access your information

11.1

You have the right to ask for a copy of any of your personal data held by us (where such data is held). Under the GDPR, no fee is payable and we will provide any and all information in response to your request free of charge. Please contact us for more details at hello@logmycare.co.uk, or using the contact details in Section 14.

12. Our use of cookies

12.1

Our site may place and access certain first-party cookies on your computer or device. First-party cookies are those placed directly by us and are used only by us. We use cookies to facilitate and improve your experience of our site and to provide and improve our products or services. We have carefully chosen these cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

12.2

By using our site you may also receive certain third-party cookies on your computer or device. Third-party cookies are those placed by websites, services, and/or parties other than us.

12.3

For more information about our use of cookies, please read our latest Cookie Policy.

13. Changes to this Privacy Policy

13.1

We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on our site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our site following the alterations. We recommend that you check this page regularly to keep up-to-date.

14. Contact

14.1

If you have any questions about our site or this Privacy Policy, please contact us by email at hello@logmycare.co.uk. Please ensure that your query is clear, particularly if it is a request for information about the data we hold about you (as under Section 11, above).