Cookie Policy

Published on: 12/01/2022 • Last EDITED on: 12/01/2022

1. Introduction


We use cookies (and not just the chocolatey types) to help us customise the experiences of the Log my Care community. These are little files that are stored by your web browser (Internet Explorer, Firefox and Google Chrome etc.) and help us store your preferences. The easiest way to think of them is that they are a bit like a tiny bit of a ‘memory’ for our website, so we can recognise you and show you the most relevant stuff. We use a few different types, but these are all designed to help us do our job better and show you the right stuff at the right time.

2. Background


This website logmycare.co.uk (“our site”) uses cookies and similar technologies in order to distinguish you from other users. By using cookies, we are able to provide you with a better experience and to improve our site by better understanding how you use it. Please read this Cookie Policy carefully and ensure that you understand it.


You will receive a pop-up notification of our use of cookies on your first visit to our site and your acceptance of our Cookie Policy is deemed to occur if you continue using our site.


If you do not agree to our Cookie Policy, please stop using our site immediately.

3. Definitions and interpretation


In this Cookie Policy, unless the context otherwise requires, the following expressions have the following meanings:


Means a small file consisting of letters and numbers that our site downloads to your computer or device.

“Web beacon”

Means a small, transparent image file (usually only 1-pixel x 1-pixel in size) used for tracking user behaviour and activity around our site.


Means LMC Software Limited, a limited company registered in England under company number 10904934, whose registered address is 17-19 Lever Street, London EC1V 3QU.

4. How does our site use cookies?


We may use cookies on our site for a number of reasons, all of which are designed to improve your experience of using it. Cookies allow you to navigate around our site better and enable us to tailor and improve our site by saving your preferences and understanding your use of it.


We use the following types of cookies:

4.2.1 Strictly necessary cookies

A cookie falls into this category if it is essential to the operation of our site, supporting functions such as logging in, your shopping basket and payment transactions.

4.2.2 Analytics cookies

It is important for us to understand how you use our site, for example, how efficiently you are able to navigate around it and what features you use. Analytics cookies enable us to gather this information, helping us to improve our site and your experience of it.

4.2.3 Functionality cookies

Functionality cookies enable us to provide additional functions to you on our site, such as personalisation and remembering your saved preferences.

4.2.4 Targeting cookies

It is also important for us to know when and how often you visit our site, and which parts of it you have used (including which pages you have visited and which links you have clicked on). As with analytics cookies, this information helps us to better understand you and, in turn, make our site and advertising more relevant to your interests.

4.2.5 Third-party cookies

Third-party cookies are not placed by us and we have no control over them. Third-party cookies may be used by advertising services to serve up tailored advertising to you on our site, or by third parties providing analytics services to us (these cookies will work in the same way as analytics cookies described above).

4.2.6 Persistent cookies

Any of the above types of cookies may be persistent cookies. Persistent cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit our site.

4.2.7 Session cookies

Any of the above types of cookies may be session cookies. Session cookies are temporary and only remain on your computer or device from the point at which you visit our site until you close your browser. Session cookies are deleted when you close your browser.


We may also use web beacons on our site to track your navigation around it. As with analytics cookies described above, web beacons help us to understand how you use our site and enable us to improve it in the future.


Cookies on our site are not permanent and will expire after a period of time, depending on the cookie, up to a maximum of 540 days.


For more specific details of the cookies that we use, please refer to the table below.

5. What cookies does our site use?


Cookie name


Dream Data

Tracking conversion data


Tracking pixel used to identify visitors for personalised advertising

Google AdSense

For experimenting with advertisement efficiency across websites using their services

Google AdWords

Advertising and remarketing

Google Analytics

Behaviour data

Google ID

Session data


Tracks the beginning of the user's journey for a total session count - it does not contain any identifiable information


Customer service


Customer service


Tracking pixel used to identify visitors for personalised advertising


For analysing traffic, and in particular how users reached the platform - persistent cookie that expires after 1 year

Referral Rock

Identifying customers that have been referred to Log my Care through existing users.


Session data


Collects user data through videos embedded in websites, which is aggregated with profile data from other Google services, in order to display targeted advertising

6. How you can control cookies


Internet browsers normally accept cookies by default. You can change these settings if you wish, however please be aware that this is not generally a per-site setting and will prevent all websites from using cookies, not just our site.


Please also be aware, by disabling cookies in your browser you may impair the functionality of our site (please refer to your device’s documentation for manufacturers’ own browsers).

7. How do we use cookies in emails?


In addition to using cookies on our site, we use cookies and similar technologies in some of the emails we send to you. Just like the cookies on our site, these are used to help us understand your use of our site and to keep improving it.


We may use web beacons in some of our emails to detect when (or whether) you open an email and how you have interacted with it, and other information, such as your email client, web browser, computer or device, and IP address. Web beacons may also be used to serve up emails in a particular format that is best suited to your computer or device.


Emails from us may contain links. Each one of those links will contain a unique tag which enables us to track which links are being used and by whom. This information can then be used to improve and tailor our emails in the future.

8. Changes to this Cookie Policy


We may alter this Cookie Policy at any time. Any such changes will become binding on you on your first use of our site after the changes have been made. You are therefore advised to check this page from time to time.


In the event of any conflict between the current version of this Cookie Policy and any previous version(s), the provisions current and in effect shall prevail, unless it is expressly stated otherwise.

9. Further information


If you would like to know more about how we use cookies, please contact us at hello@logmycare.co.uk.


For more information about cookies, please visit http://www.aboutcookies.org.uk/ (this is an external link and we are not responsible for its content).


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