Why care providers are switching from PCS to Log my Care

As care providers move away from legacy platforms, many are turning to Log my Care—a modern, mobile-first alternative to systems like Person Centred Software (PCS). While PCS is widely used, especially in elderly care settings, providers are increasingly seeking tools that are simpler to use, more flexible, and better supported.

Here’s how Log my Care compares, and why the switch is worth considering.

Responsive support when you need it most

Support is often the make-or-break factor when implementing care software. Many PCS users report slow or inconsistent responses, even during the critical onboarding phase.

In contrast, Log my Care prioritises partnership over ticketing systems:

• 24/7 live chat support built into the platform
• Responsive onboarding with real humans—not just PDFs
• Free, unlimited top-up training sessions

Unlike PCS, Log my Care doesn't lock providers into long-term contracts—so if you’re unhappy, you’re not stuck. Many PCS customers report feeling trapped in multi-year agreements, often with long notice periods that delay switching even when issues arise.

PCS’s recent acquisition strategy has also caused disruption for some users. For example, when they discontinued their original family portal in favour of a new PCS-based solution, several providers were left without access to essential family communication tools during the transition. These kinds of abrupt service changes can leave teams unsupported at critical times.

A simpler interface that reduces training time

PCS’s interface can feel dated and overly complex, relying heavily on unclear icons that often require extended training.

Log my Care takes a different approach. Its "one action at a time" design means:

• Users are guided clearly through tasks
• No confusing icons or unnecessary screens
• Even tech-shy team members get up to speed quickly

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Truly mobile – with no missing features

Unlike PCS, which restricts core functionality like body maps and incident reports to its desktop version, Log my Care is built for mobile from the ground up.

Whether you're updating logs at a service user’s side or recording medication changes in real time, you can do it all from a phone or tablet:

• Full mobile access to all features, including eMAR
• Offline mode that works reliably—no lost or duplicated entries
• Seamless sync once reconnected

This flexibility reduces reliance on fixed stations and empowers your team to deliver care where it’s needed most.

Hardware flexibility = lower costs

PCS often requires providers to lease branded devices at high upfront and ongoing costs (typically £400–£500 per device plus £6/month). These costs can quickly add up—especially across larger teams.

Log my Care supports both Bring Your Own Device (BYOD) models and a wide range of partner-provided devices, meaning:

• You avoid locked-in hardware fees
• You can scale without added friction
• Your team can use tools they’re already familiar with

Seamless integrations without sync headaches

PCS boasts many integrations, but not all of them work smoothly in practice. For example, its Atlas eMAR system has been known to cause syncing issues that lead to medication stock inaccuracies and gaps in recordkeeping—particularly offline.

Log my Care avoids this by building all core features and add-ons in-house, including:

• eMAR
• Rostering
• Family engagement tools

Because they’re developed as part of the same ecosystem, everything syncs automatically and reliably, meaning no awkward workarounds, no finger-pointing between providers.

Built for a broader range of care settings

PCS is primarily focused on elderly care, but many providers support a more diverse range of service users. Log my Care is designed to flex across settings, with:

• Customisable log types
• Adaptable service user terms
• Tailored care categories

Whether you support adults with learning disabilities, mental health conditions, or complex needs, Log my Care fits your model—not the other way around.

In summary: Confidence without complexity

Switching care software is a big decision, but the benefits of modern, responsive, mobile-first platforms are clear. Log my Care offers simplicity, flexibility, and support all without the frustrations of a legacy system.

Trusted by hundreds of forward-thinking care teams, it’s the tool built for carers, not just compliance.

Ready to see it in action?

👉 Book a one-to-one demo today and discover how Log my Care could transform the way your team delivers care.