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Helping you move from paper to digital

We know change can feel intimidating. Here's how we help you get started on your digital journey.

Start with a guided tour

See how Log my Care works in action by booking a demo.

Our friendly team of digital experts will discuss any worries or concerns you might have - from technical to implementation.

Book a demo
care office and carer app

Online kick-off and training

If you sign up to a plan, you'll be invited to an online kick-off and training session.

This lets us tailor your training session to your unique challenges and goals. Managers regularly tell us how comfortable they are using the platform and up-skilling their care teams after this session.

After a week, we’ll invite you to a check-in call, where we can discuss any niggles you may have faced and how to overcome them.

invite care office

Enter the service user info

We won’t pretend that data entry is fun, but we’ve made it as painless as possible.

Our forms make the job more straightforward. If you get stuck, our team are on hand to help you develop a smooth workflow. And if you need speed, we can do the job at a one-off additional cost.

service user profile care office

Ditch the cost and headaches of paper

Paper is the familiar option, but it has many downsides. Log my Care users are often surprised at just how much time they save day to day after switching.

Unlock speed and gain more oversight, for a lower cost on average than paper, ink and printing.

daily dashboard and mobile

Ongoing, speedy support

You are welcome to ask our team questions at any point while using Log my Care.

Our 24/7 live chat support typically responds to messages in under 5 minutes, no matter how big or small.

 

 

 

online chat intercom

As intuitive as a recording system can get. Using the main functions requires little to no training. Our frontline staff are now enabled to create records for customers on the go, spending less time doing admin and more directly supporting people.

- S. Stone, Programme Manager at Look Ahead

Log my Care logo

Ready to start the conversation?

Over 30 minutes, we'll discuss your challenges and needs, while also exploring how Log my Care can assist you in achieving your goals.

Book a demo How it works

Frequently asked questions

What types of care services do you support?

We support a range of care providers from domiciliary care organisations to nursing homes. See all the services we work with.

Can I get a demo of your platform?

Of course! You can book a demo with our team to see our platform in action.

How do I create an account?

Creating an account takes just 5 minutes. Head on over to our sign-up form, select your plan, choose your add-ons (if necessary) and enter in your details. Then, leave the rest to us.

Do you run part of a group or have service users across several sites? Simply select our Group Plan and a member of our Sales Team will be in touch with more information.

What type of device do I need to download the Carer App?
How do I download the Carer App?
Do I need a mobile device to get access to the Care Office?
How long does it take to verify my account?
How do I get access to your Terms and Conditions?

Just head to our policies page to access everything from our Cookie Policy to our Data Protection Statement.

I’m having an issue. How do I get in touch with the team?

You can get in touch with our team via our online chat (which you’ll find in the bottom right-hand corner or your screen) or you can email us at hello@logmycare.co.uk.

Already a customer? Head on over to our 24/7 self-service support hub.

What do I do if I can’t log into my account?

No problem, just message by using our online chat facility by clicking the button in the bottom right-hand side of your screen.

Does the type of support vary depending on what plan I’m on?

Yes. If you’re using our free Starter Plan, you’ll have access to our 24/7 self-service support hub. You can get access to it through the Care Office.  

However, if you’re on our Pro or Outstanding plans (or make use of our paid add-ons), you’ll also have access to 24/7 live chat support.

I have a sales enquiry. How do I speak to someone on the team?

We’d love to have a chat. Just drop us a line using our live chat facility by clicking the button in the bottom right-hand side of your screen, or you can send an email to sales@logmycare.co.uk.