Care delivery features

Outcomes and goals

Outcomes and Goals helps you streamline the goal-setting process in one place, allowing you to easily set goals with clients and create actionable plans that track their progress over time. Plus, you can assign daily logs to specific goals, link relevant care plans, and add your clients’ signatures.

Clients can work towards objectives that are of genuine importance to them, giving them a sense of purpose and empowerment.

Carers will be able to access real-time data via the Carer App and you can coordinate their efforts towards achieving clients’ goals and encourage positive risk-taking and independence.

Medication administration (eMAR)

Manage all of your clients’ medication needs electronically. Simply set up MAR charts by choosing medication from the NHS dm+d database and setting a time and frequency.

Carers will then be notified when to administer medication and will digitally sign this off in the Carer App, requiring a witness for controlled substances.

Managers can check the progress of rounds, monitor stock levels and identify discrepancies, all from one central report. If a round is missed, you’ll see an alert within the Care Office, so you can take action.

Digital signatures

Clients and service users can digitally sign their care and support plans, confirming they understand the steps put in place for them.

If they don’t have capacity or the ability to sign, their Legal Power of Attorney or nominated person will be prompted to do so on their behalf.

Integration with PainChek

Improve your service users’ comfort and behaviour with pain management best practices powered by AI and facial recognition.

PainChek is a digital pain assessment tool enabling pain management for people living with pain, including those who cannot reliably self-report. 

Spot pain patterns and adjust care delivery accordingly.

Care and support plans

Create personalised electronic care and support plans using our easy-to-use templates that cover all the activities of daily living (ADLs). Highlight strengths and individual needs for each of your clients, attaching risk assessments to factor in how likely something will occur.

You can then use all this information to create an action plan and generate overall outcomes.

Risk assessments

Combine our care plans with risk assessments to understand the likelihood something could happen and the steps you can take to prevent it.

Choose from over 40 common templates, including mental capacity assessments, Body Mass Index (BMI), the Malnutrition Universal Screen Tool (MUST) and Waterlow scores.

Need something bespoke? You can even create your own template! Once you enter the required information, our platform will automatically generate a colour-coded risk score for you, which you can use to create an action plan.

Electronic logs

Easily record care delivery via our Carer App. Simply choose from 8 care categories that cover all the activities of daily living (ADLs), including clinical care, health recordings and incidents. Then, complete one of our simple templates (or create a custom entry) in a matter of minutes or even seconds!

Incident management

Enter detailed notes about incidents, from assaults, ABC behaviours, falls and illnesses, to medication errors, missing persons and seizures. Any incident logs created will automatically get added to a handover so the next shift team are aware and are flagged to senior staff.

Initial assessments

Every time you add a new client, you’ll have the option to complete an initial assessment that covers choice and communication, health and medication, the activities of daily living (ADLs) and more. These delve into the needs of the individual, their capacity and any support they may need.

Once completed, these will automatically create your first care and support plans that you’ll regularly review.

Needs and skills

Identify staff’s skills against client’s needs to tailor care to the service users' individual needs and empower carers to use their personal skills to offer person-centred support. You’ll also be able to you spot recruitment and upskilling opportunities.

Tasks

Create and assign one-off and recurring tasks for your carers, from one central dashboard. Your staff will each get bespoke to-do lists that they'll check off throughout their shifts. You can monitor their progress to ensure care quality and identify areas of improvement.

Witnessing

Every time a log is created, a witness can be added to verify the care that’s been provided. Simply select from a list of staff members and the chosen person will be asked to enter a unique PIN. Once confirmed, their name will also appear alongside the log. For some tasks, you’ll be required to have a witness, like when administering controlled substances.

Photos and videos

Take photos and videos in the Carer App and attach them to your logs to further evidence your care. You can use this to record social activities, food and fluid intake, monitor wounds, pressure sores and so much more.

Any images or video clips taken are uploaded directly to the platform and aren’t saved to the camera roll of the device used.

Emergency admission packs

For occasions where you need to share information with other health and social care professionals, you can generate a downloadable PDF, better known as a hospital passport.

This contains a breakdown of an individual’s personal details, medical history, emergency contacts and more, ensuring that hospital staff know what care is typically delivered and maintain this.

Inspectors

Record your service users’ consent or lack of capacity using our easy-to-use customisable templates, including care and treatment, finances, vaccinations and more. Clients or their Legal Power of Attorneys can digitally sign one or multiple consent records to confirm they agree with the steps outlined.

You can then schedule reminders to review these records at a later date. Better yet, you can manage all your service’s consent forms from one central library.

Frequently asked questions

What types of care services do you support?

We support a range of care providers from domiciliary care organisations to nursing homes. See all the services we work with.

Can I get a demo of your platform?

Of course! You can book a demo with our team to see our platform in action.

How do I create an account?

Creating an account takes just 5 minutes. Head on over to our sign-up form, select your plan, choose your add-ons (if necessary) and enter in your details. Then, leave the rest to us.

Do you run part of a group or have service users across several sites? Simply select our Group Plan and a member of our Sales Team will be in touch with more information.

What type of device do I need to download the Carer App?

How do I download the Carer App?

Do I need a mobile device to get access to the Care Office?

How long does it take to verify my account?

How do I get access to your Terms and Conditions?

Just head to our policies page to access everything from our Cookie Policy to our Data Protection Statement.

I’m having an issue. How do I get in touch with the team?

You can get in touch with our team via our online chat (which you’ll find in the bottom right-hand corner or your screen) or you can email us at hello@logmycare.co.uk.

Already a customer? Head on over to our 24/7 self-service support hub.

What do I do if I can’t log into my account?

No problem, just message by using our online chat facility by clicking the button in the bottom right-hand side of your screen.

Does the type of support vary depending on what plan I’m on?

Yes. If you’re using our free Starter Plan, you’ll have access to our 24/7 self-service support hub. You can get access to it through the Care Office.

However, if you’re on our Pro or Outstanding plans (or make use of our paid add-ons), you’ll also have access to 24/7 live chat support.

I have a sales enquiry. How do I speak to someone on the team?

We’d love to have a chat. Just drop us a line using our live chat facility by clicking the button in the bottom right-hand side of your screen, or you can send an email to sales@logmycare.co.uk.

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