It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.
For the purposes of the Data Protection Act 1998 (the “Act”) and EU Regulation 2016/679 – the General Data Protection Regulation in effect from 25 May 2018 (“GDPR”) we are a Data Controller. We are ICO registered with registration number ZA310961.
We operate a platform that allows social care providers to manage the care of their clients. The Carer App enables the care staff of social care providers (“Users”) to access and add to the care and personal records of individuals that they care for (“Service Users”) on mobile devices.
Through the Care Office website, service managers or those deemed responsible enough to have administrator access (“Managers”) can manage access rights to the System and the profiles of Users and Service Users.
When you access the Carer App and/or use our Services, there are a number of ways in which you provide information and other data to us. You may be asked to provide us with the following personal information:
Users may be required to input information for their Service Users, this may include providing detailed information on their medical history.
By accessing the Carer App, you consent to us processing and collecting this data, on the terms and for the reasons which are explained below.
As is true of most apps, it will be possible to gather information about your computer or device such as your IP address, browser type, referring/exit pages, and operating system. This information may be used to:
Certain features of the Carer App (such as uploading or downloading content) may need to access information on your device in order to work. By using such functionality, you consent to Log my Care accessing your device and information. If we can, we will ask you before the Carer App accesses your device or information. You may also manage how the Carer App accesses your device or information using privacy settings on your mobile device or by uninstalling the Carer App.
You have the right to ask for a copy of any personal information that we hold about you, to correct any inaccuracies and to update any out-of-date information. You can also ask us not to send you direct marketing communications. However, please note that we may continue to send you service-related, non-marketing communications.
If you wish to exercise any of these rights or wish to object to our use of your personal information, please write to us at firstname.lastname@example.org.
Except as described below, we will not share your information with any third parties.
We may disclose the information you provide us:
We will never pass your information or your Service Users’ information to a third party for them to use in their own direct marketing without your express consent.
The security of your personal information is important to us. All information you provide to us is stored using Amazon Web Services and hosted within the European Economic Area (“EEA”).
Any payment transactions and databases will be encrypted using SSL technology and AES-256 respectively.
We will retain your information for as long needed to provide you services via the Carer App. Once your account has been deleted, we will only retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
If you wish to cancel your account or request that we no longer hold your personal information, contact us at email@example.com.
Information we collect may be transferred to, stored and/or processed in any country or territory where one or more of our partners or third-party service providers (for example, our hosting company) are located or maintain facilities, including destinations outside the EEA.
By submitting your personal data, you agree to this.
We may contact you from time to time about Log my Care, including marketing messages relating to Log my Care. We will do this electronically, for example by email, text, notifications or other messages on your Carer App, mobile device, telephone or by post.
We may contact you with information about our products and services (and those of specially selected parties that may be of interest to you) in line with your marketing contact preferences provided to us either through the Carer App or by emailing us. All such communications will come from LMC Software Ltd.
You may tell us at any time if you do not wish to receive marketing messages from us by contacting us at the email below or by following any instructions we may include in the messages we send to you.
The Carer App may make use of location data sent from your mobile device. You can turn off this functionality at any time by switching off the location services settings for Log my Care on your mobile device.
If you use these services, you consent to the transmission, collection, maintenance, processing and use of your location data and queries to provide and improve location-based and road traffic-based products and services, by us, our partners and licensees. You may withdraw this consent at any time by turning off the location services setting on your mobile device.
The Carer App enables a User to sync their App with their camera feature on their device. Photos will be stored in the App and not on Users’ devices. We may ask permission to sync with your camera on your device to:
By using the Carer App, you accept that:
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by contacting us at firstname.lastname@example.org.
The Act and the GDPR give you the right to access information held about you. Your right of access can be exercised in accordance with the Act and the GDPR.
You also have the right to:
You may revoke your consent at any time by emailing us email@example.com.
The Carer App is currently available on the Apple and Google Play App Stores. The requirements of iOS and Android devices may vary (and for any additional operating systems we decide to extend the availability of the Carer App to) and may change, and you will need to download any necessary updates if you want to keep using the Carer App. We do not promise to always update the Carer App so that it is relevant to you and/or works with the iOS and Android version that you have installed on your device.