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Family App

Strong relationships start with transparency. Keep families informed without adding to your team's workload.

Win with families

 Reduce routine calls & admin.

The Family App is available on Pro & Outstanding plans and gives a real signal to families you're the best fit for them.

Give families a clear view of the support their loved one is receiving, directly from their smartphone, anytime.

Move from constant intermediary to focused leader, protecting your time and staying in control of communication.

 

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Create the right view

You decide what to share.

Choose to share Care/Support plans, risk assessments, upcoming visits, medication lists and additional documents.

Show families you’re truly person-led by capturing their story in their profile.

Care logs can be summarised or shared in detail, with the option to only show specific log types too.

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Keep families ahead of schedule

See past and upcoming visits in a tap

With Rostering and the Family App, visits are visible up to four weeks in advance.

Control the level of detail shared for each visit, including who’s visiting, the type of visit, and timing information.

This shared visibility makes it easier to coordinate support and maintain continuity of care.

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Make great care visible

Photos and video clips bring care to life.

As part of your care logs, carers can capture moments as they happen, adding photos and videos alongside their notes.

Families don’t just read about care, they see their loved ones engaged, supported, and living meaningful moments.

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Ready to start the conversation?

Over 30 minutes, we'll discuss your challenges and needs, while also exploring how Log my Care can assist you in achieving your goals.

Book a demo How it works

Frequently asked questions

What types of care services do you support?

We support a range of care providers from domiciliary care organisations to nursing homes. See all the services we work with.

Can I get a demo of your platform?

Of course! You can book a demo with our team to see our platform in action.

How do I create an account?

Creating an account takes just 5 minutes. Head on over to our sign-up form, select your plan, choose your add-ons (if necessary) and enter in your details. Then, leave the rest to us.

Do you run part of a group or have service users across several sites? Simply select our Group Plan and a member of our Sales Team will be in touch with more information.

What type of device do I need to download the Carer App?
How do I download the Carer App?
Do I need a mobile device to get access to the Care Office?
How long does it take to verify my account?
How do I get access to your Terms and Conditions?

Just head to our policies page to access everything from our Cookie Policy to our Data Protection Statement.

I’m having an issue. How do I get in touch with the team?

You can get in touch with our team via our online chat (which you’ll find in the bottom right-hand corner or your screen) or you can email us at hello@logmycare.co.uk.

Already a customer? Head on over to our 24/7 self-service support hub.

What do I do if I can’t log into my account?

No problem, just message by using our online chat facility by clicking the button in the bottom right-hand side of your screen.

Does the type of support vary depending on what plan I’m on?

Yes. If you’re using our free Starter Plan, you’ll have access to our 24/7 self-service support hub. You can get access to it through the Care Office.  

However, if you’re on our Pro or Outstanding plans (or make use of our paid add-ons), you’ll also have access to 24/7 live chat support.

I have a sales enquiry. How do I speak to someone on the team?

We’d love to have a chat. Just drop us a line using our live chat facility by clicking the button in the bottom right-hand side of your screen, or you can send an email to sales@logmycare.co.uk.