White Leaf Support provides care for adults with learning disabilities, autism and mental health needs across multiple services in Buckinghamshire. At the heart of their approach is a clear mission: helping people live more independent, fulfilled lives. As their services grew, however, managing incidents became increasingly complex.
The challenge: a paper-based system holding the team back
Before adopting Log my Care, White Leaf Support’s approach to incident management was very manual. Records lived on paper, information was spread across different sources, and building a complete picture of an incident as it happened was difficult. This wasn’t just an operational issue — it directly impacted how effectively the team could reduce incidents and make informed decisions across services.
Just as importantly, White Leaf needed a system designed to understand the requirements of learning disabilities and complex needs care – where behavioural support and incident management are central – rather than an elderly care platform adapted for other settings.
The solution: incident management designed for complex care
Log my Care provided a single, connected care management platform tailored to White Leaf’s model of care, with sophisticated incident management at its core. The team has been particularly drawn to the learning and outcomes section within the feature, which ensures incidents aren’t just recorded, but enables the team to meaningfully review them.
Patterns and triggers are now far easier to identify. Using the location detail captured in each report, the team can analyse environmental factors, time of day, and even staff combinations to understand what’s contributing to incidents and what’s working well.
The incident recording feature on Log my Care has enabled us to analyse incidents really quickly and efficiently, and complete the lessons learned with staff teams if the incident was of a serious nature, and also look for trends.
— Sue Green, Head of Care & Support
This has been amplified by White Leaf’s investment in their teams. Sue and her colleague Nicolae completed their Positive Behaviour Support (NAPPI) Train the Trainer qualification and now lead PBS training across the organisation. Combining that expertise with Log my Care’s data has given staff teams the tools to spot issues before they escalate.
A 92% reduction in incidents across services
Through this combined approach – better data, better training, and proactive analysis – White Leaf Support has reduced incidents by 92% across their services.
We have seen a 92% reduction in incidents across our services, because the team are using the data to talk through the learning, and to understand what can be done differently in future.
— Sue Green, Head of Care & Support
Managers and teams now run the lessons-learned process in-house. Staff spend less time on report writing and more time hands-on with the people they support. And when reports do need to be shared with key stakeholders, downloading and sending them is straightforward. This is supporting better oversight, treatment planning and risk assessing.
We used to have all incidents recorded on paper. This system allows us to have everything in one place — we can look at trends at the click of a button.
— Sue Green, Head of Care & Support
Impact: better data, better care, safer services
By replacing fragmented paper records with a single, connected source of truth, White Leaf Support has shifted from reactive incident response to proactive, preventative care. The 92% reduction reflects more than a change in process – it reflects a culture where staff are equipped, informed and one step ahead.
Before Log my Care, it felt like walking through life with a blindfold on. Now we have complete visibility across our services.
— Sue Green, Head of Care & Support
Want to see Log my Care in action? Book a demo of the platform with one of our digital care advisors.
