Care is under pressure right now and home care is feeling it. Costs are up, margins are tight, and clarity around team availability is important. When the rota slips, everything else follows - missed visits, late carers, frustrated teams, and ultimately a lapse in care quality.
Most recently, our Product and Engineering team have been focusing on helping home care services ability to adapt when things don’t go as planned, so they can keep the rota on track, even when things change.
In this blog post, we’re talking about some of the changes you’ll be seeing with our rostering system.
When plans shift, your team knows straight away
Your team doesn't need to keep checking the Carer App “just in case” changes have been made since they last looked. If a visit changes, they get an email straight to their inbox. This is ideal for out-of-hours updates and with enough notice for them to be able to adjust their plans and not just react.
Your team’s schedules stay accurate in the Carer App
What carers see in-app is the latest schedule, not what was planned three hours ago. They can also look four weeks ahead at their schedule, so they always know what’s coming up.
You spot issues before they become problems
Warnings show where visits are at risk of going off plan. And now, you’ll get notified too (but only when it matters to you!)
You decide what counts as a warning. For example, you can define what counts as late. Is it 3 minutes, or 5? You also have the freedom to alter what counts as a missed visit.
Warnings stay personalised to how you run your rota and who needs to be notified about changes, so the right people can step in before care gets impacted.
At the end of the rota, you’re not guessing.
You can look back at the rota after care has been delivered.
Get the data to know what actually happened and not have to piece it together from group chats, pieces of paper, or word-of-mouth.
Every visit is geofenced and GPS-tagged, so that at a glance you’ll know what's happened.
Pay as planned, actual, edit or don’t pay for the visit - managers are always in control of operating costs here.
Coming soon:
Stop chasing. Mark visits as “open” and your team can choose to pick them up.
Not just filling gaps but finding the right team member to deliver care.
Rota managers will be able to mark a visit as open, then review team members who are available and approve the match that’s best suited for the needs of service users.
So, can we stop the rota going wrong?
Not entirely, care is human and humans are unpredictable.
But we can help it become more resilient and your team more adaptable when things change.
The team has taken a step forward here with these updates, with more coming soon on our platform. If you’d like to see it in action - book a demo with one of our digital care advisors.
