Care is under pressure right now and homecare is getting hit. Costs are up. Margins are tight. Team availability is everything, and when the rota slips, everything else follows.
Missed visits. Late carers. Frustrated teams. Care can suffer.
Most recently, our Product and Engineering team have been focused on one thing: Helping you keep the rota on track, even when things change.
And, in this blog post, we’re talking about some of the changes you’ll be seeing with Rostering.
When plans shift, your team knows straight away
Your team doesn't need to keep checking the Carer App “just in case”.
If a visit changes, they get an email straight to their inbox. - This is ideal for out-of-hours updates and early enough to adjust their plans, not just react.
Your team’s schedules stay accurate in the Carer App
What carers see in-app is the latest schedule, not what was planned three hours ago.
When it changes, it updates in real-time.
They can also look four weeks ahead at their schedule, so they always know what’s coming up.
You spot issues before they become problems
Warnings show where visits are at risk of going off plan.
And now, you’ll get notified too (but only when it matters to you!)
You decide what counts as a warning. Late could mean 3 minutes, not 5, you might want to count a visit as missed after 10 minutes, not 5.
Warnings stay personalised to how you run your rota and who needs to know about it, and the right people can step in before things fall apart.
At the end of the rota, you’re not guessing.
You can look back at the rota after care has been delivered.
Get the data to know what actually happened, not piece it together after the fact, in a group chat, on paper, or through word of mouth.
Every visit is geofenced and GPS-tagged, with exceptions surfaced, at a glance you’ll know what's happened.
Pay as planned, actual, edit or don’t pay for the visit – managers are always in control of operating costs here.
Coming soon
Stop chasing. Mark visits as “open” and your team can pick them up.
Not just filling gaps but finding the right team member to deliver care.
Rota managers will be able to mark a visit as open, then review team members who are available and approve the match that’s best suited for the needs of service users.
So, can we stop the rota going wrong?
Not entirely, care is human and humans are unpredictable.
But we can help it become more resilient and your team more adaptable when things change.
The team has taken a step forward here with these updates, with more coming soon on our platform.
