Mark Topps walks you through the steps you can take to best support clients and their families, helping them to fulfil their final wishes.
Supporting clients who’ve been told they’re going to die can be extremely difficult. You have to help them navigate the news, put in place plans to support them, give reassurance during their final moments and start the necessary processes once a person passes away.
From experience, the news that someone you support and know well is going to die can come as a shock. Understandably, you’ve built a relationship with that person and would’ve likely developed a close bond with them. You have to process the emotions you’re feeling whilst remaining professional so you can support that person.
Allowing the person to process the news and ask questions is vital. It’s okay if you don’t know the answers, just be honest. What you can do is:
As someone supporting people at the end of life, it’s important that you upskill yourself. There are several ways you can do this, including reading resources, undertaking end of life qualifications, attending courses, speaking with professionals etc. Improving your knowledge will allow you to better support someone but also prepare you for any emotions you may experience.
Aside from the emotional support you’ll naturally give, it’s important to make sure the necessary preparatory steps are taken:
Depending on which organisation you speak to and use, the end of life process may consist of different stages.
"It’s incredibly difficult supporting someone at the end of their life. You become part of their family and help ensure their final wishes are fulfilled – I truly believe it’s one of the biggest privileges you can have."
No two deaths will be the same, but there may be some common care needs, including:
During the final days, you can spend time sitting (either talking or being there for comfort), reading a book, singing a song or sharing memories or experiences that you have.
It’s important that the person is left to rest if they wish and they are able to say goodbye to loved ones they request to see.
Caring for someone who’s dying can be physically and mentally draining. You could be working for long periods of time, supporting them and their families, so please do make sure you have some time for yourself and take advantage of break times and days off to recoup.
Your organisation will have set policies and procedures in place for you to follow, but typically, the first thing you’ll need to do is call an ambulance or doctor to verify the death or make a referral to the coroner.
You can also be asked to:
Most importantly, you’ll support the family and your team to come to terms with the death, alongside managing your own emotions.
It’s up to you whether you stay in touch with the family if you’ve built a close relationship with them – after all, you would\ve spent a long time getting to know them. There’s no wrong or right answer, you have to do what’s best for you.
Many care workers will often attend the funeral, as a chance to say their final goodbyes and to show their respects. It may be that you don’t want to do this or you don’t feel this is appropriate and that’s okay too.
I want to end this blog by acknowledging how difficult it is to support someone at the end of their life. You become part of their family and help ensure their final wishes are fulfilled – I truly believe it’s one of the biggest privileges you can have.
But you need to take time to reflect on how you’re feeling. From experience, you may be wrapped up in the whole process of supporting a client and their family that you don’t stop to think what the impact the death has had on yourself.
So, I urge you to reach out to friends, colleagues and professional organisations to get support following a bereavement. After all, you need to give yourself just as much time as those you support.
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