Specialist Homecare Group (SHG) started with two individuals in a single site in Dunstable. Today it supports 40 individuals in supported living services nationwide, with packages ranging from 1:1 to 6:1. Behavioural support sits at the centre of everything the team does.
Scaling a national, specialist learning disability service
As SHG grew from a single site to services spanning Cumbria to Cornwall, the system it relied on didn't grow with it. The legacy platform SHG used hadn't been meaningfully developed in two decades: no dropdown fields, no structured workflows, no dashboards. Staff copied the same information from spreadsheet to tracker to report, doubling the effort behind every piece of documentation, and checking on a service meant a phone call or a site visit.
"In our first year, we grew quicker than Twitter."
— Daniella, Chief Clinical Officer, SHG
For a specialist provider managing complex, distributed services, that wasn't sustainable. SHG needed a system built for how behavioural support actually works - one that could centralise incident tracking, enable oversight from anywhere, and produce data robust enough to stand behind decisions made with commissioners and funders. That need led the organisation to switch to Log my Care.
Saving the NHS over £1.2 million in just one year
SHG's PBS practitioners track year-on-year changes in support ratios for each individual, calculating the cost saving to commissioners as restrictions are reduced and independence increases. Between April 2025 and April 2026, that work reduced total care hours by 40,404, and Log my Care is where the evidence for that reduction lives.
As an individual's needs change, their PBS team can show that a lower support ratio is safe and appropriate for them, whether that's coming out of hospital on 8:1 and moving to 6:1, or independence growing from 6:1 to 5:1. Each change cuts restriction and cost together.
£1.213 million saved for funders
40,404 fewer care hours, April 2025 - April 2026, tracked and evidenced through Log my Care
This evidence was only surfaced because of the data made available to analyse by Log my Care. SHG's PBS practitioners record every change in an individual's support ratio directly against their care plan and PBS strategy, and pull that data into incident and risk reporting to build the year-on-year picture funders see. Before switching, pulling together that scale of before-and-after data wasn't realistic. Now it's something SHG can point to directly, in commissioning conversations and in conversations about what good, evidenced care actually looks like.
What began as a quality improvement exercise, reducing individuals' support ratios as their needs evolved, has become the organisation's clearest evidence of impact. For SHG, the number sits alongside a quality of life story: proof that the people they support are gaining independence and living fuller lives, the outcome PBS is designed to deliver in the first place.
Visibility that builds a complete picture – from incident dashboards to clearer evidencing
Beyond a reduction in hours and NHS cost savings, visibility is a thread that now runs through every part of how SHG operates.
Managers can see exactly who has recorded what, and when, which surfaced a gap in how consistently support workers were writing up their evidence.
"It's helped us see that at support worker level, written evidence wasn't detailed enough - so it gave us the evidence to build workshops and improve record-keeping."
– SHG leadership
That same evidence gives senior leaders day-to-day operational control, without needing to be on site.
"We can log on and check incidents, the dashboards, whether someone's had their food and liquid intake, spot-check daily logs, and see who has and hasn't read the care plans."
– Gemma, Head of Specialist Services Quality and Governance, SHG
Care plan read receipts give the team direct evidence for CQC, and families with power of attorney get filtered access to records through the family app - a level of transparency the team is keen to point out isn't a given across the sector.
"Parents or loved ones with power of attorney can access Log my Care with filters on - that's us being very transparent. Some other platforms don't let you do that."
– Gemma, Head of Specialist Services Quality and Governance, SHG
Impact
For SHG, Log my Care isn't just a system that replaced an old one. It's the infrastructure behind a national, specialist provider that can prove the value of its work as confidently as it delivers it.
- £1.213 million saved for funders through 40,404 fewer care hours (April 2025 - April 2026)
- Grown from 2 individuals in Dunstable to 40 nationwide, 15 to 18 of them since adopting Log my Care
- Stronger CQC and funder evidence through care plan read receipts and centralised incident data
- Improved support worker documentation through targeted training, informed by Log my Care data
- Greater family trust through filtered, transparent access via the family app
"We have the insight at our fingertips. That's what we needed."
– Daniella, Chief Clinical Officer, SHG
Book a demo to discover how Log my Care can help you stay one step ahead, and transform your care operations.
